When Beverly Dunn called her new primary care doctor's office last November to schedule an annual checkup, she assumed her Medicare coverage would pick up most of the tab.
The appointment seemed like a routine physical, and she was pleased that the doctor spent a lot of time with her.
Until she got the bill: $400.
Dunn, 69, called the doctor's office assuming there was a billing error. But it was no mistake, she was told. Medicare does not cover an annual physical exam.
Dunn, of Austin, Texas, was tripped up by Medicare's confusing coverage rules
. Federal law prohibits the health care program from paying for annual physicals, and patients who get them may be on the hook for the entire amount. But beneficiaries pay nothing for an 'annual wellness visit,' which the program covers in full as a preventive service.
'It's very important that someone, when they call to make an appointment, uses those magic words, 'annual wellness visit,' said Leslie Fried, senior director of the Center for Benefits Access at the National Council on Aging. Otherwise, 'people think they are making an appointment for an annual wellness visit and it ends up they are having a complete physical.'
An annual physical typically involves an exam by a doctor along with bloodwork or other tests. The annual wellness visit generally doesn't include a physical exam, except to check routine measurements such as height, weight and blood pressure.
The focus of the Medicare wellness visit
is on preventing disease and disability by coming up with a 'personalized prevention plan' for future medical issues based on the beneficiary's health and risk factors.
At their first wellness visit, patients will often fill out a risk-assessment questionnaire and review their family and personal medical history with their doctor, a nurse practitioner or physician assistant. The clinician will typically create a schedule for the next decade of mammograms, colonoscopies and other screenings and evaluate people for cognitive problems and depression as well as their risk of falls and other safety issues.
They may also talk about advance care planning
with beneficiaries to make decisions about what type of medical treatment
they want in the future if they can't make decisions for themselves.
At subsequent annual wellness visits, the doctor and patient will review these issues and check basic measurements. Beneficiaries can also receive other covered preventive services such as flu shots at those visits without charge.
When the Medicare program was established more than 50 years ago, its purpose was to cover the diagnosis and treatment of illness and injury in older people. Preventive services were generally not covered, and routine physical checkups were explicitly excluded, along with routine foot and dental care, eyeglasses and hearing aids.
Over the years, preventive services have gradually been added to the program, and the Affordable Care Act established
coverage of the annual wellness visit. Medicare beneficiaries pay nothing as long as their doctor accepts Medicare.
However, if a wellness visit veers beyond the bounds of the specific covered preventive services into diagnosis or treatment — whether at the urging of the doctor or the patient — Medicare beneficiaries will typically owe a copay or other charges. (This can be an issue when people in private plans get preventive care, too. And it can affect patients of all ages. The ACA requires insurers to provide coverage, without a copay, for a range of preventive services, including immunizations. But if a visit goes beyond prevention, the patient may encounter charges.)
And to add more confusion, Medicare beneficiaries can opt for a 'Welcome to Medicare' preventive visit within the first year of joining Medicare Part B, which covers physician services.
Meanwhile, some Medicare Advantage plans cover annual physicals for their members free of charge.
Many patients want their doctor to evaluate or treat chronic conditions like diabetes or arthritis at the wellness visit, said Dr. Michael Munger, who chairs the board of the American Academy of Family Physicians. But Medicare generally won't cover lab work, such as cholesterol screening, unless it's tied to a specific medical condition.
At Munger's practice in Overland Park, Kan., staffers routinely ask patients who come in for a wellness visit to sign an 'advance beneficiary notice of noncoverage' acknowledging that they understand Medicare may not pay for some of the services they receive.
As long as beneficiaries understand the coverage rules, it's not generally a problem, Munger said.
'They don't want to come back for a separate visit, so they just understand that there may be extra charges,' he said.
Beneficiaries may not be the only ones who are unclear about what an annual wellness visit involves, said Munger. Providers may be put off if they think that it's just another task that adds to their paperwork.
A recent study
published in the journal Health Affairs found that in 2015 just over half of practices with eligible Medicare patients didn't offer the annual wellness visit. That year, 18.8 percent of eligible beneficiaries received an annual wellness visit, the analysis found.
Primary care physicians generally want to see their patients at least once a year, Munger said, but it needn't be for a complete physical exam.
A wellness visit or even a visit for a sprained ankle could give doctors an opportunity to check in with patients and make sure they're on track with preventive and other care, Munger said.
When Dunn called the doctor's office about the $400 bill, she said, the staff told her she had signed papers agreeing to pay whatever Medicare didn't cover.
Dunn doesn't dispute that.
'There were lots of papers that I signed,' she said. 'But nobody told me I would get a bill for $400. I would remember that.'
In the end, the clinic waived all but $100 of the charge, but warned her that next year she'll have to pay $300 if she wants an annual physical with that doctor. If she comes in just for an annual wellness visit, she'll be seen by a physician assistant.
Dunn is considering her options. She would like to stay with her new doctor, who came highly recommended, and she's worried she might have trouble finding another one just as good who accepts Medicare. But $300 seems steep to her for a checkup.
'This whole thing was so stressful for me,' she said. 'I lost sleep for nights. It's not that I couldn't afford it, but it didn't seem right.'